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REBIRTH · Global Service

Workshop Practice

Passing a leather care job from intake staff to the technician

Turn the customer's description into technical objectives, risks and priorities. Do not rely on a spoken handover alone.

Passing a leather care job from intake staff to the technician

A reliable job sheet translates customer language into technical goals, risks and priorities.

Information to confirm

  • Material assessment and previous treatment history.
  • The customer's objectives and unacceptable outcomes.
  • High-risk locations and required tests.
  • Promised timing and communication points.

Shop procedure

  1. Intake staff complete a structured record.
  2. The technician checks the actual item before starting.
  3. Uncertainties go back to the customer for confirmation.
  4. Important changes are recorded in the job sheet's revision history.

Spoken additions, scattered photographs and separate private messages create information gaps. Keep changes to the plan in a single shared record.

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