A tiered approach helps allocate care work where it can make a useful difference.
Information to assess
- Target price and time already held in stock.
- The actual obstacle the defect presents to a sale.
- Likelihood of successful care and labour and product costs.
- Disclosure needs and their effect on the intended buyer.
Shop procedure
- Assign A, B and C care priorities.
- Start with low-risk work on items with strong turnover prospects.
- Review valuable, high-risk items separately.
- Compare care investment and sales changes monthly.
Return on care investment includes labour, rework, after-sales costs and the cost of holding stock, not just an increase in asking price.