A care inspection assesses treatment suitability. It should not be presented as a finding that an item is genuine or counterfeit.

Confirm the boundaries

  • Keep care intake and authentication services distinct.
  • Use appropriately qualified assessors or platform-recognised authentication processes where required.
  • Record identifying marks and details before treatment.
  • Avoid staff wording that implies an authenticity endorsement.

Shop procedure

  1. Record the item's condition.
  2. Use a separate authentication process if needed.
  3. Do not obscure important identifying details during care.
  4. Document condition and authenticity conclusions separately.

An unusual finding during care is a reason to pause and review, not sufficient grounds for casually declaring authenticity or otherwise.