Aftercare should reflect the actual work carried out. Appropriate storage, use and follow-up can help maintain the result and build a continuing service relationship.

What to explain

  • The procedures used and areas that remain sensitive.
  • Rain, friction and heat to avoid in the near term.
  • Suitable storage and internal support.
  • When to arrange a review rather than immediately apply more product.

Shop procedure

  1. Give a one-page personalised guide at handover.
  2. Check how the item is performing within a week.
  3. Set reviews according to season and frequency of use.
  4. If abnormalities appear, advise pausing use and returning for assessment.

Follow-up should not become frequent sales pressure. Avoid recommending indiscriminate, high-frequency conditioning.